- How do I cancel Pro?
- Open Manage Subscription in the app. On the web you can switch auto-renew off there; on iOS and Android cancellation happens in your store subscription settings.
- I paid but Pro isn't active
- Open Manage Subscription and tap Restore Purchases while signed in to the same account you purchased with. If it still shows Free, email us with your purchase date.
- How do I export my data?
- Profile includes a data export that downloads your workouts, sessions, measurements and profile as a file you can keep.
- How do I delete my account?
- Profile includes Delete account. This permanently removes your profile, training log, statistics and uploads. Cancel any active store subscription separately so it stops billing.
- I lost my two-factor device
- Use one of the backup codes you saved when you enabled two-factor authentication. If you have none left, email support from the address on your account.